Yes, you may also report to the hotline via:
Hotfax (a fax number that is toll-free in South Africa);
Hotpost (a postal address that is toll-free in South Africa); and
Hotmail (a secure email address that is operated by KPMG, so your report can be made anonymously)
Hotlink (a secure web-link that is operated by KPMG)
Simply call the hotline, where one of our agents will provide you with a reference number and guidance on how to use one of our alternative ways of reporting.
You will receive a reference number for every new report you make with the hotline. This reference number is yours alone – do not give it to someone else to follow up on your behalf. The reference number also helps you to add information to your original report and to obtain feedback (where applicable).
This will depend on whether you choose to make your report anonymously.
Yes, except in instances where ISG is prohibited (by law or internal policy) to provide certain confidential information.
Investigation periods differ, as each report is treated individually. The hotline operator will give you a reference number and advise you when to call back for feedback. Remember you can use your reference number at any time to call the hotline and provide additional information.
Yes, ISG is committed to acting pro-actively in addressing unethical behaviour, theft, fraud or related activity and has thus joined forces with KPMG to introduce an independent reporting channel for all ISG employees.
No, your personal details will not be revealed to ISG if you request that your report be submitted anonymously (even though you give Ethics Line your name). Should you ask that your details be revealed in the report; ISG will not divulge these details to those individuals that you reported. Remember: If you are hesitant about giving your personal details, it is better to remain anonymous.
Agents sometimes ask questions to ensure that we obtain all the information necessary for ISG to investigate your report. Callers often have valuable information of which they are not aware, and our agents are trained to guide you as the caller through the reporting process.
